Monitoring solutions for operating systems, databases and several application servers are built using standard ITM6 basis OS, DB and application agents and additional selfmade agents. All required ITM6 situations are defined always in collaboration with specific administartors of an OS or application.

Another focus of the project is on migration of the monitoring solutions in ITM6 to the new metrics based monitoring. The migration includes also automatic documentation of ITM6 environment to Confluence using the Confluence REST/API and programming of several webapplications for managing maintenace and visualisation of events.

A platform for controlled remote access is being built up for client's service providers who need access to core IT services. The portal provides a "2 Factor Authentication" for secure login: Additionaly to a user's password a PIN is required to login. The PIN is provided automatically by the system via SMS or eMail.

All administrative sessions started by a service provider are recorded and archived in the system's database for later analysis

Withhin a cooperation feature the service provider can invite other specialists to solve the problem by working together in a same session.

With the Filetransfer Module the user is able to transfer logfiles or upload patches. All transfers are controlled and archived as well. All activities and changes to the core IT systems are logged for later evaluation.